Thanks for shopping at Distinctif! If you are not entirely satisfied with your purchase, we're happy to help.



You have 14 days to return an item from the date you received it.

Please contact us as soon as you are aware you want to return the item. You can email us at

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and must retain any tags that were attached.

Your item needs to have the receipt or proof of purchase.

We are not responsible for items delivered to an incorrect address supplied by the sender – please check that information carefully



Once we receive your item, we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 days, depending on your card issuer's policies.



You will be responsible for paying for your own shipping costs for returning your item unless it arrives damaged or faulty in which case we will require photographic evidence.

Original shipping costs will not be refunded unless an item is damaged/faulty.

If you choose to return your item using normal untracked delivery then please ensure you get proof of postage as we cannot be held responsible if the item goes missing on its return.



If you have any questions on how to return your item to us, contact us.



4 Clarendon Mews                                                                                     Alveston Place                                                                                          Leamington Spa
CV32 4SN